Frequently Asked Questions (FAQs)
How long does delivery take?
  • Order handling:
    usually 1–2 business days
  • Overall delivery estimate: around 6–8 business days business days after processing. Please allow extra time for unforeseen delays such as weather or carrier issues.
Where is your business located?

Curveloom is based in San Jose, California, USA.
What if my order arrives damaged or defective?

If you receive a faulty or incorrect item, we’ll replace it at no cost. Contact us within 30 days and follow our Refund & Return
Policy.
Can I cancel an order after placing it?

Yes, cancellations are accepted within 24 hours of placing your order. Contact our
support team promptly to request cancellation.
Do you provide free shipping?

Yes, we offer free shipping for all
U.S. orders. Check our Shipping Policy for more information.
What is your return policy?

We offer a simple, customer-friendly
return process. Full details are available in our Refund & Return
Policy.
When will I receive my refund?

Returns for defective, damaged, or incorrect items are covered at no cost to the customer. For all other returns, including change of mind or wrong size, customers must pay the return shipping fees.
Do your products come with a warranty?

Yes, all purchases include a 30-day
warranty. More details can be found in our Warranty Policy.
How can I contact customer support?

You can reach us via the Contact Us Page or email us directly at help@curveloom.com.
Do you ship internationally?

Currently, we ship only within the
United States.
Do you have a physical store?

We operate exclusively online, allowing us to offer competitive prices and a wide product selection.
Can I place bulk orders?

Yes, bulk orders are welcome. Please
contact our support team for details and arrangements.
How can I track my order?

You can track your shipment through our Track Order Page

Company Information

  • Company Name: AR Shopping Trade LLC
  • Website Name: Curveloom
  • Address: 2066 N Capitol Ave #9056, San Jose, CA, 95132, United States
  • Email: help@curveloom.com
  • Phone: +1 (408) 668-2728
  • Company Number: 7166647
  • Contact Form: Here

Customer Service Opening Hours:

  • Monday to Friday: 8:00 AM – 7:30 PM
  • Saturday and Sunday: Closed
  • Time Zone: PST (Pacific Standard Time, USA)

🕒 Response Time: We respond within one business day

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