Refund policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the CurveLoom website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

Return Window

Customers have the right to cancel their purchase and return the product within 30 days from the delivery date.

Return Instructions

  1. Return Notification: To initiate a return, contact our customer service at help@curveloom.com with your order number and reason for the return.
  2. Return Authorization: After reviewing your request, we will provide detailed instructions and, if applicable, a prepaid shipping label (for defective or incorrect items only).

Packaging and Shipping

  1. Pack the item in the original packaging with all labels/tags attached.
  2. Include the return authorization form and any necessary supporting documents.
  3. Download and print the return label (if provided) from our email.

Return Cost

  • Defective or Incorrect Products: No cost to the customer.
  • Change of Mind (Customer Remorse): Return shipping costs are the responsibility of the customer.

Specific Return and Refund Conditions

✔ Change of Mind: We do not accept returns in these cases, but you can contact us to receive a voucher 
✔ Defective Goods: Contact us within 48 hours of receipt with photos of defects.
✔ Damaged Goods: Provide photos within 48 hours; return shipping covered by CurveLoom.
✔ Incorrect Product: We arrange free return and send the correct item.
✔ Product Never Arrived: We investigate and provide a full refund or replacement if not found.
✔ Cancellation After Order: You can cancel before dispatch; after dispatch, follow the return process.

Policy for Damaged or Defective Goods

Notify us within 48 hours with images. After inspection, we provide a replacement or full refund.

Timelines

  • Return Request: Must be reported within 3 days 
  • Refund Approval: After inspection, refund is processed within 7 business days.
  • Refund Method: To the original payment method.

Exceptions

The following cannot be returned:

  • Custom/personalized items
  • Hygiene products (e.g., socks, underwear) unless unopened and unused

Return Address

2066 N Capitol Ave #9056, San Jose, CA, 95132, United States

  • Shipping Method: USPS or DHL with Track & Trace
  • Restocking Fees: 10-20$ based on the order value

Company Information

Company Name: AR Shopping Trade LLC

Address: 2066 N Capitol Ave #9056, San Jose, CA, 95132, United States

E-Mail: help@curveloom.com

Phone: +1 (408) 668-2728

Company Registration Number: 7166647

Customer Service Hours: Monday to Friday – 8:00 AM to 7:30 PM