Shipping Policy

Who We Are 

CurveLoom("we," "us," or "our") operates the website www.curveloom.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Website Name: CurveLoom
Selling Countries: United States
Customer Service Email: help@curveloom.com
Customer Service Phone: +1 (408) 668-2728
Company Address: 2066 N Capitol Ave #9056, San Jose, CA, 95132, United States

This shipping policy applies to orders shipped within the United States

SHIPPING RANGE

  • Countries: We currently ship within the United States.
  • Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

  • Free Shipping: We offer free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.
  • Taxes and fees: State-specific taxes and costs are automatically calculated at checkout.

ORDER PROCESSING TIME

  • Handling Time: Orders are processed within 1-3 business days, Monday to Friday.
  • Last Order Time: 22:00 Central Standard Time (Chicago).
  • Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

  • Estimated Transit Time: 5-7 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
  • Total Delivery Time: It will take a total of 6-10 business days to receive your order.

SHIPPING PROCESS

  • Reliable Courier Services: We ship via USPS.
  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking Instructions

  • Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
  • Track Your Order: You can track your order via our Tracking Portal. Simply enter your tracking number to view the status of your order.
  • Questions: Our support team is ready to assist with any questions about tracking your order via our Contact Page.

Missing Items Procedure

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@curveloom.com.
  • Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

Company Details

  • Company Name: AR Shopping Trade LLC
  • Website Name: Curveloom
  • Address: 2066 N Capitol Ave #9056, San Jose, CA, 95132, United States
  • Email: help@curveloom.com
  • Phone: +1 (408) 668-2728
  • Company Number: 7166647
  • Contact Form: Here

Customer Service Opening Hours:

  • Monday to Friday: 8:00 AM – 7:30 PM
  • Saturday and Sunday: Closed
  • Time Zone: PST (Pacific Standard Time, USA)

🕒 Response Time: We respond within one business day